Frequently Asked Questions
Everything you need to know about shopping with Paloma.
What is Paloma's shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $150.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section on the item description.
What payment methods do you accept?
Paloma accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are Paloma products ethically made?
Sustainability and ethics are at our core. We partner exclusively with fair-trade certified factories and use high-quality, eco-friendly materials like organic cotton and recycled polyester to ensure a lower environmental impact.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to follow your package's journey directly to your door.